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Privacy Policy

Last Updated: October 2026

At Dukan365 (dukan365.in), we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy outlines our transparent data practices in alignment with India's Digital Personal Data Protection (DPDP) Act.

1. Information We Collect

We believe in minimal data collection. We only collect details that you voluntarily submit to us:

  • Lead Form Details: Business name, contact person name, city, and business category submitted via our website form.
  • WhatsApp Communications: Phone number, chat history, product catalogs, photos, and price lists that you share directly with us on WhatsApp to build and maintain your store.
  • Technical Diagnostics: Anonymous device information, screen resolution, browser type, and country of access used solely to optimize website performance.

2. Use of Information

Your details are used strictly for legitimate business purposes:

  • Creating and customizing your demo website and live online store.
  • Communicating with you on WhatsApp regarding design approvals, updates, and renewal notices.
  • Providing ongoing technical support, domain connection, and catalog updates.

3. Analytics, Cookies & Tracking Tools

We use privacy-conscious analytics tools (such as Microsoft Clarity and Google Analytics) to understand aggregated site navigation patterns and identify errors. If Meta Pixel is enabled, it is loaded only after your explicit consent. You can decline cookie tracking at any time via the consent banner.

4. Data Retention and Ownership

All store content, photographs, logo assets, and customer lists provided by you remain your exclusive intellectual property. We do not sell, rent, or trade your data to third parties, advertising networks, or data brokers.

5. Your Rights & Data Deletion Requests

Under the DPDP Act, you have the right to access, review, modify, or permanently delete your personal information from our active records. To request a complete data copy or deletion, simply message us on our official WhatsApp support number with your business name.

6. Children's Data

Our services are designed exclusively for business proprietors and commercial entities. We do not knowingly solicit or collect information from individuals under the age of 18.